Privacy Policy

Your privacy is important to us. It is Silas Van Rentals’ policy to respect your privacy regarding any information we may collect from you across our website, www.silasvanrentals.co.nz, and other sites and mobile apps we own and operate.

If you are outside New Zealand, by accessing this website, you agree that any Personal Information you provide is subject to this Policy and the New Zealand Privacy Act 1993 (Privacy Act).

By giving us this information, you consent to it being collected, used, disclosed, transferred to New Zealand, and stored by us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Log Data
When you visit our website, our servers may log standard data provided by your web browser, including IP address, browser type, pages visited, visit time and date, and time spent on each page.

Device Data
We may collect information about the device you’re using to access our website, such as device type, operating system, unique identifiers, device settings, and geo-location data.

Personal Information
We may ask for personal information, including:

• Full name, date of birth, physical address, email, phone, and mobile number
• Driver’s license details (including a copy)
• Payment information, including credit card details and billing address
• Rental details, such as pick-up and return locations and distance traveled (via recorded kilometers)

Some information is optional; however, without certain personal information, we may be unable to provide our rental services.

2. Legal Bases for Processing

We process your personal information lawfully, fairly, and transparently in accordance with the New Zealand Privacy Act (1993), only when:

• It’s necessary to perform a contract with you (e.g., renting a vehicle);
• It satisfies a legitimate interest (e.g., for research, marketing, or legal rights);
• You consent to specific uses (e.g., receiving our newsletter);
• It is necessary to comply with a legal obligation.

You have the right to withdraw consent for specific purposes at any time.

3. Collection and Use of Information

Your information is collected when you make inquiries, bookings, or request quotes through our website, affiliated websites, third parties, phone, email, or in-person at our branches. Information may also come from third parties with your consent or as allowed by law.

We may use third-party payment solutions to securely process your transactions.

Other Ways We Collect Information:

• Social Media: Information from publicly available profiles or accounts.
• Branch Video Monitoring (CCTV): Used to ensure the safety of our property and employees.
• Vehicle Tracking and Locating: GPS devices help locate vehicles for security and legal compliance.

We may use and disclose your personal information to process contracts, provide support, bill, comply with legal requests, run analytics, and for marketing purposes.

4. Disclosure of Personal Information to Third Parties

We may share personal information with:

• Third-party providers (e.g., payment processors, IT services, ad networks)
• Credit agencies, courts, or legal authorities if necessary
• Partners to provide information or services relevant to your rental

5. International Transfers of Personal Information

Your information may be stored and processed outside New Zealand. By providing information, you consent to these overseas transfers, understanding that third parties may not be subject to the same privacy protections.

6. Your Rights and Controlling Your Information

• Choice and Consent: By providing personal information, you agree to its use as outlined.
• Restrict: You may request to limit or restrict data processing.
• Access and Data Portability: You may request a copy of the personal information we hold about you or ask that it be transferred to another party.
• Correction: Contact us to correct any inaccuracies in your information.
• Notification of Data Breaches: We will comply with the Privacy Act for any data breach.
• Complaints: Contact us with complaints, and we will respond promptly.

7. Security

We take reasonable steps to secure your information with encryption (e.g., SSL for credit card data). However, no electronic storage method is fully secure.

8. Cookies

Our site uses cookies to collect information on your usage patterns. Please refer to our Cookie Policy for more information.

9. Business Transfers

If our business assets are transferred, your data may be included in the transfer.

10. Limits of Our Policy

Our websites may link to external sites beyond our control, for which we are not responsible.

11. Changes to This Policy

We may update our Privacy Policy to reflect current practices. Continued use of our website indicates acceptance of changes. For significant updates, we may request your re-consent.

Silas Van Rentals
69 Reynolds Avenue, Bishopdale, Christchurch 8053, New Zealand
[email protected]

Effective Date: 25th November 2024